Plainly stated.

What this site collects. When you submit the booking form, we save the details you enter (name, phone number, what you’re interested in and any notes) in our customer system so our team can follow up, and we open WhatsApp with them ready for you to send. When you use the WhatsApp, phone or Instagram buttons, we record an interest signal — the page and vehicle you were viewing, how you reached the site and your browser type — with no name or contact details attached. The site has no accounts.

Analytics and cookies. We use Google Analytics, with IP anonymization, to understand how the site is used. Until you choose “Accept all” on the cookie banner, it runs in a limited mode that sets no analytics cookies. If you accept, it sets analytics cookies, and the interest signal above can then include your analytics ID. To change your choice, clear this site’s data in your browser. No Meta pixel currently runs on this site.

What you send us. If you contact us by WhatsApp, phone or email, we receive what you send — typically your name, phone number and vehicle of interest. We use it to respond to your enquiry and to arrange appointments, service visits or consultations. We do not sell or share it with third parties.

Messages on Instagram and Facebook. Monza SAL runs the Instagram and Facebook accounts of its three brands: VOYAH Lebanon (Instagram @voyahlebanon, Facebook “Voyah Lebanon”), MHERO Lebanon (Instagram @mherolebanon, Facebook “M HERO Lebanon”) and Monza SAL (Instagram @monzasal.official, Facebook “Monza SAL Official”). When you message any of these accounts, our team reads and answers you in our messaging system, which shows the conversation directly from Instagram or Facebook. Your messages stay on Instagram and Facebook. Our system displays them from there and keeps no copy of what you write, or of your photos and files. It keeps only a small record: that you messaged, which of our accounts, when, the ID that Instagram or Facebook gives you for our account, which of our ads, posts or stories brought you (if any), and which of our car models you asked about. Your name and profile picture are shown when Meta shares them, but are not kept.

How we use your messages. To answer you, to arrange visits, test drives and service, and to understand which of our posts and ads bring people to us. If you give us your phone number, we use it to check whether you are already a Monza SAL customer. One team looks after all three brands, so we may see that you have written to more than one of them. Our team reads and answers your messages. Software may help organise conversations and suggest replies, but a person decides what is sent.

What we keep, and for how long. That small record is stored with Supabase, on servers in the European Union, and our system runs on Vercel. Your messages themselves are held by Meta under its own privacy policy. We do not sell your information or share it with anyone for their own marketing. We keep the small record while we are in conversation with you and for up to 12 months after your last message. If you buy or service a vehicle with us, we keep the records we need to look after you and your vehicle.

Deleting your data. Send “Delete my data” to the account you wrote to, or email info@monzasal.com. Full steps: How to delete your data.

Third-party services. Pages load fonts from Google Fonts and the map on the Visit page from Google Maps; those services may see your IP address as part of serving those files. Form details and interest signals are stored in our customer system, hosted by Supabase on servers in the European Union.

External links. Links to voyahlebanon.com, mherolebanon.com and Instagram lead to sites with their own privacy practices.

Questions or removal requests: info@monzasal.com · 01 488 333. See also our Terms.